Refund Policy – Top Cut Barbers
At Top Cut Barbers, we take pride in delivering professional haircuts, beard services and grooming treatments to a high standard. Your satisfaction matters to us, and we aim to ensure every client leaves our shop feeling confident and well cared for.
No Refunds on Services
As our services are delivered in person and cannot be returned, we do not offer refunds for completed barbering services. This aligns with UK consumer regulations, which state that treatments involving time, skill and labour are non-refundable once performed.
If You’re Not Happy With Your Service
If you feel your haircut or grooming service has not met your expectations, we will always work to make it right. Clients are welcome to return within 48 hours so we can assess the issue and offer a complimentary fix or adjustment wherever possible.
How to Make a Complaint
We take all concerns seriously. If you wish to raise a complaint formally, you may do so in writing at:
contact@topcutbarbers.co.uk
Please include:
- Your name
- Date and time of your appointment
- The service received
- A brief summary of the concern
We aim to respond within 7 working days.
Your Legal Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015, which ensures services must be provided with reasonable care and skill. Where an issue falls within those legal protections, we will follow the appropriate remedy steps, which typically involve re-performing the service rather than issuing refunds.
Our Commitment
We are committed to fairness, transparency and customer care. While refunds are not provided, we will always take reasonable steps to ensure you leave satisfied with your experience at Top Cut Barbers.
